Our promise

We make a clear promise to be FAIR to our customers  - Focused, Accessible, Informed and Reasonable.

This means:


  • we will listen to our customers
  • we'll help our customers find the right solution for their circumstances, directing them to independent organisations where appropriate
  • we'll engage with our customers, keeping them informed whilst always being polite and courteous
  • we'll be flexible to our customers' circumstances and we'll adapt our approach to meet their changing needs
  • we'll protect the personal data of each of our customers

Our promise underpins the values we adopt for all other interested parties and we apply the same principles to our interactions with clients, suppliers and other third parties. 

We believe that it is our individual and tailored approach to each customer and client that sets us apart from our competitors.